Q: How can I ensure my jewellery retains its sparkle and shine for years?

A: Proper care is essential for maintaining the brilliance of your jewellery. Regularly clean your pieces gently using a soft brush and mild detergent in lukewarm water. Avoid harsh chemicals and abrasive materials that may damage delicate surfaces. Removing jewellery before swimming, showering, or using household cleaners is essential, as the chemicals in these environments can harm metals and gemstones. Also, please remove jewellery before exercising or engaging in activities that cause sweating to keep it dry, as moisture can accelerate tarnishing.

Q: What should I do to protect my jewellery from tarnishing?

A: Keep your jewellery in a soft pouch or box to prevent scratches and tangles. To prevent tarnishing, store your jewellery in a dry and airtight container when not in use. Consider using anti-tarnish strips or pouches to absorb moisture and protect against oxidation.

Q: When should you inspect your jewellery, and when is it necessary to seek advice from an expert?

A: It is essential to check your jewellery regularly for signs of wear and loose stones to prevent further damage. You should inspect your jewellery periodically and get prompt repairs when needed. For proper care, seek guidance from a professional jeweller who can advise you on cleaning, maintaining, and repairing your jewellery.

Q: How should one address issues such as loose clasps or broken chains when noticed?

A: Prompt repairs are necessary to prevent more extensive damage. Entrust experienced artisans with repairs and adjustments. Don’t delay repairs if you notice loose clasps, broken chains, or damaged settings. Prompt attention can prevent more extensive damage. Entrust our experienced artisans with repairs and adjustments, including resizing rings, restringing necklaces, and re-tipping prongs to restore your pieces to their original splendour.

Q: How often should I bring my jewellery in for servicing?

A: We recommend bringing your jewellery in for professional servicing at least once a year. Our expert jewellers will inspect, clean, and polish your pieces to maintain their beauty and durability. Regular inspections help ensure that jewellery pieces are in good condition and can prevent potential issues.

Q: Why is regular maintenance necessary for jewellery?

A: Proper maintenance is essential to prevent tarnishing and maintain the quality of jewellery. Delaying repairs can lead to more significant issues, compromising the value and longevity of your jewellery. Pay attention to minor problems and do not delay repairs or adjustments; they can escalate into significant issues if left unattended. Regular maintenance will help keep your jewellery looking its best.

Q: What does jewellery servicing entail?

A: Our comprehensive servicing includes thorough cleaning, inspection for loose stones or damaged settings, and polishing to restore brilliance. We also offer restringing for pearls and gemstones to ensure secure settings.

Q: Can I repair my jewellery myself if needed?

A: While you can do basic cleaning and maintenance at home, we highly recommend leaving intricate repairs and adjustments to our skilled artisans. Attempting DIY repairs may result in further damage to your jewellery. Avoid attempting repairs at home, as you could inadvertently cause more harm to your precious pieces.

Q: Can you resize or repair my jewellery if needed?

A: Yes, our skilled artisans specialize in resizing rings, repairing clasps, and restoring damaged jewellery to its original condition. We handle a wide range of repairs with precision and care.

Q: How long do jewellery servicing and repairs typically take?

A: The duration depends on the complexity of the service or repair required. We strive to complete most servicing and repairs within a reasonable timeframe to minimize inconvenience to our customers.

Q: What services are explorable for jewellery customisation?

A: Discover our bespoke jewellery services that allow you to revitalise your heirloom pieces or create unique designs tailored to your personal preferences and style. With our custom creations, you can collaborate with our jewellery experts to create something unique that reflects your taste and style.

Gold Jewellery

Clean gold jewellery regularly with a soft cloth to remove oils and dirt. Avoid exposing gold to harsh chemicals or abrasive cleaners that may cause scratches.

Diamond Jewellery

Gently scrub diamonds with a soft brush and mild soap to remove dirt and oils. Inspect prongs and settings periodically to ensure stones are secure.

Pearl Jewellery

Wipe pearls with a soft cloth to remove sweat and oils after each wear. Store pearls separately from other jewellery to prevent scratching and damage.

Silver Jewellery

Polish silver jewellery regularly with a soft cloth to maintain its lustre. Store silver pieces in anti-tarnish pouches or cloth to minimise oxidation.

Gemstone Jewellery

Handle gemstone jewellery with care to avoid scratches and chips. Clean gemstones gently with a soft cloth and mild detergent, avoiding harsh chemicals. Different gemstones require specific cleaning methods to ensure longevity and vitality.